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Our goal is to ensure that every returned Cushie Sleeper Sofa is repurposed responsibly. Whenever possible, we professionally clean and donate returned items to charities that support families in need. However, in some locations, donation options may be limited, and unfortunately, certain returns must be responsibly recycled or disposed of.

This is why we encourage every customer to take full advantage of the 30-Day Challenge—allowing ample time to adjust and ensure the Cushie Sleeper Sofa is the right fit for their home. This thoughtful approach helps us maintain a more sustainable product lifecycle while continuing to support charitable initiatives where possible.

Reasonable wear and tear is acceptable, returned goods should be without significant damage so that we can donate it to those in need.

Your satisfaction is our priority, and we want to ensure you get the best experience with your Cushie Sleeper Sofa. If you’re considering a return, please reach out to our customer support team via chat or email at hello@cushiehome.com within 60 days of your purchase. We’ll walk you through the return process and explore possible solutions to address any concerns before finalizing your return.

To better understand your experience and assist you effectively, we may ask:
✔ What isn’t working for you? (Comfort, size, fit, or functionality concerns?)
✔ Have you had time to adjust? (Many customers find the sofa feels better after a short adjustment period.)
✔ Would an adjustment, replacement part, or alternative solution help? (Such as a topper, firmer cushions, or a product swap.)

Our team is here to help—whether that means troubleshooting an issue, offering adjustments, or proceeding with a return. We’re committed to ensuring you find the right solution for your home.

Refunds are processed through Shopify and will be returned to the same payment method used for the original purchase. If you paid with a credit card, the refund will be issued to that card. If you used a third-party payment provider (such as Shop Pay or PayPal), the refund will be processed back through that platform.

Your financial institution or payment provider will handle the final transfer of funds based on their standard processing times.

Once we receive your returned product, your refund will be initiated within 7 business days. This timeframe accounts for Cushie’s internal processing, but the final transfer of funds depends on your bank or payment provider.

Most refunds are completed within 7 to 10 business days, though processing times may vary based on your financial institution. If you paid via check, additional time may be required for mailing and bank clearance.