Warranty

Eligible Cushie products include a 5-Year Limited Warranty from the date your order is delivered, unless a different warranty period is clearly stated on the product page or in writing by Cushie.

This warranty applies to the original purchaser only. It is not transferable and is valid in the market where the product was purchased and delivered, including eligible orders delivered in Canada and the United Kingdom.

The warranty covers manufacturing defects in materials or workmanship under normal household use. Depending on the product, this may include structural frame defects, sleeper mechanisms, springs, stitching or other manufacturing faults that stop the product from functioning as intended.

Normal wear and tear, softening, fading, pilling, wrinkles or comfort preference.
Damage caused by misuse, neglect, accidents, pets, improper cleaning, commercial use, rental use or modifications.
Damage caused by incorrect assembly, moving, storage, transport after delivery, or use outside normal household conditions.
Minor colour, grain, foam, fabric or finish variations that are expected for furniture products.
Delivery damage that was not reported to Cushie within a reasonable time after delivery.
Second-hand purchases, resale purchases or products bought from unauthorised sellers.

Email hello@cushiehome.com with your order number, a clear description of the issue, photos or video showing the issue, and photos of the product label or relevant parts if requested.

Our team will review the claim and may ask for additional information. If the claim is approved, Cushie may offer a repair, replacement part, replacement product, store credit or another remedy required by applicable consumer law.

This warranty is provided in addition to any mandatory consumer guarantees or statutory rights that apply in your country, province, territory or region. Nothing on this page limits those rights.

Returns and the 30-Day Comfort Trial

Eligible Cushie products may be covered by our 30-Day Comfort Trial. To start a return, contact us first at hello@cushiehome.com with your order number.

Do not send products back until our team confirms the return instructions for your order and market. Approved returns are subject to a 20% processing fee, plus applicable return shipping or pickup costs. These amounts will be deducted from your refund. Terms and conditions apply.

Refund timing depends on inspection of the returned item and the original payment provider. This policy does not limit any mandatory consumer rights that apply in your country, province, territory or region.