Delivery is on us, always! We offer free delivery on all orders because we believe getting your Cushie should be easy and free of extra fees.

We strive to deliver your Cushie sleeper sofa as quickly as possible. The exact delivery timeframe may vary depending on your location and stock availability. Typically, you can expect delivery within 2-6 business days of shipment.

To track your order, log in to your account, go to "Order History," select your order, and click "Track Order." For any assistance, contact our customer support team.

If your items haven't arrived yet, please check your order's estimated delivery date. If it has passed, contact our customer support team for assistance.

We kindly ask you to contact our customer service at hello@cushiehome.com

We want to ensure your complete satisfaction with our sofa bed. When you purchase our Cushie Sleeper Sofa, you'll have a 60-day trial period to experience its comfort in the convenience of your home.

To allow your body adequate time to adjust, we require that you use the Cushie Sleeper Sofa for a minimum of 30 days. Please note that to be eligible for a return, you must have been using our Cushie Sleeper Sofa for a minimum of 30 days.

Reasonable wear and tear is acceptable, returned goods should be without significant damage so that we can donate it to those in need.

Please refer to our 60-day Trial Page for the full trial policy.

Reasonable wear and tear is acceptable, returned goods should be without significant damage so that we can donate it to those in need.

We will return the goods, clean it, and then donate to the charity or recycle the product for sustainability practice.

We understand that returning a product should be straightforward. That's why we've made our return process as transparent as possible. Just contact our customer support team through our chat or our email (hello@cushiehome.com) within 60 days of your purchase, and we'll guide you through the return and refund process.

Refunds will be processed using the same payment method used for the initial purchase. For instance, if your original payment was made with a credit card, the refund will be credited back to the same credit card.

Your refund will be initiated within 7 business days upon receipt of the returned product. The refund period encompasses the time needed for Cushie to complete the refund process. However, it does not account for any potential delays caused by banks/card issuers or shipping time in the case of cheque refunds.

Sure. Just reach out to our customer support team. Share your order number and any important details with us, and we'll help you with the cancellation process. Remember, there's a specific timeframe for cancellations, but we'll guide you through it.

We're proud to offer a comprehensive warranty and trial policy for your peace of mind. Your Cushie sleeper sofa comes with a 5-year warranty, covering any manufacturing defects or issues that may arise. Should you encounter any problems during this period, simply reach out to our customer support team, and we'll be more than happy to assist you.

We kindly ask you to contact our customer service at hello@cushiehome.com

Just click on "Log In" in our menu, then select "Create Account" on the following page. Fill in your details, and you should receive a confirmation email from us shortly after.

After logging in, you'll be directed to your profile page, where you can modify your information. To save your changes, simply click 'save' once you're done. Alternatively, you can access the profile page by clicking on the login name link at the top right of the site.

Yes, you can! To track your order, log in to your account, go to "Order History," select your order, and click "Track Order." For any assistance, contact our customer support team.

We want to assure you that your information will never be sold or shared with third parties. We place a high value on your privacy. You can find detailed information on how we safeguard your privacy in our "Privacy Policy" section.

If you require personal assistance with your order, please reach out to our friendly support team at hello@cushiehome.com. We will be more than happy to assist you with any inquiries, concerns, or specific assistance you may need regarding your order. Your satisfaction is our priority, and we're here to help.

We do not offer cash-on-delivery payment options at this time. However, we provide various secure online payment methods for your convenience.

We offer a range of convenient payment options to accommodate your preferences, including credit cards, debit cards, PayPal, and express payments such as Shop Pay, Google Pay, and Meta Pay. Additionally, we provide flexible installment plans through our partnerships with Affirm, Afterpay, PayPal, and Shop Pay.

• We offer multiple flexible financing options. You have the option to split your purchase into four interest-free payments, payable over six weeks. 

• Alternatively, you can choose to pay in monthly installments over either a 6-month or 12-month period. Please note that these options come with interest charges. We aim to provide you with financing choices that suit your preferences and budget, ensuring that you can enjoy our furniture with ease and flexibility.

Once you have successfully ordered our product, you will receive an order confirmation through your email or your phone number

• We love customer feedback! You can share your thoughts with us through two primary channels. 

• Firstly, consider leaving a review on our website to share your thoughts and experiences, which can be incredibly helpful for other customers. 
  
• Additionally, if you have specific feedback, questions, or concerns about a product, don't hesitate to contact our customer support team. They are readily available to assist you and gather your valuable input, ensuring your satisfaction with our products and services.

Unfortunately, we operate solely as an online store at the moment. Nevertheless, you're welcome to explore our complete range of products on our website, and we provide a generous 60-day trial period for all our offerings.

Currently, our sole product is the Sleeper Sofa. However, we're actively planning to introduce additional products in the near future, including ottomans and more.