Delivery is on us, always! We offer free delivery on all orders because we believe getting your Cushie should be easy and free of extra fees.

We strive to deliver your Cushie sleeper sofa as quickly as possible. The exact delivery timeframe may vary depending on your location and stock availability. Typically, you can expect delivery within 2-6 business days of shipment.

To track your order, log in to your account, go to "Order History," select your order, and click "Track Order." For any assistance, contact our customer support team.

If your items haven't arrived yet, please check your order's estimated delivery date. If it has passed, contact our customer support team for assistance.

We kindly ask you to contact our customer service at hello@cushiehome.com

At Cushie, we believe that true comfort takes time. That’s why we offer a 60-day trial period for your Cushie Sleeper Sofa, allowing you to experience it in your home before making a final decision.

Trial Requirement

To ensure you have enough time to adjust, we ask that you use your Cushie Sleeper Sofa for at least 30 days before initiating a return. This adjustment period allows the materials to settle and your body to adapt, helping you make a well-informed decision.

Return Eligibility

• Returns are accepted after 30 days of use and must be requested within the 60-day trial window.
• The product must be in good condition, with reasonable wear and tear accepted.
• Significant damage or excessive wear may affect return eligibility, as we aim to repurpose or donate returned sofas whenever possible.
• If you prefer to return your sofa before completing the 30-day trial, a $350 handling and pick-up fee will apply.

We accept returns with reasonable wear and tear, as we understand that a trial period involves regular use. However, to ensure we can repurpose or donate returned items, the sofa must be in good condition and free from excessive damage.

✔ Minor signs of use, such as light fabric creasing, are acceptable.
✔ No significant stains, tears, pet damage, or structural issues.
✔ All original components, including cushions and covers, must be included.

Our goal is to ensure that every returned Cushie Sleeper Sofa is repurposed responsibly. Whenever possible, we professionally clean and donate returned items to charities that support families in need. However, in some locations, donation options may be limited, and unfortunately, certain returns must be responsibly recycled or disposed of.

This is why we encourage every customer to take full advantage of the 30-Day Challenge—allowing ample time to adjust and ensure the Cushie Sleeper Sofa is the right fit for their home. This thoughtful approach helps us maintain a more sustainable product lifecycle while continuing to support charitable initiatives where possible.

Your satisfaction is our priority, and we want to ensure you get the best experience with your Cushie Sleeper Sofa. If you’re considering a return, please reach out to our customer support team via chat or email at hello@cushiehome.com within 60 days of your purchase. We’ll walk you through the return process and explore possible solutions to address any concerns before finalizing your return.

To better understand your experience and assist you effectively, we may ask:
✔ What isn’t working for you? (Comfort, size, fit, or functionality concerns?)
✔ Have you had time to adjust? (Many customers find the sofa feels better after a short adjustment period.)
✔ Would an adjustment, replacement part, or alternative solution help? (Such as a topper, firmer cushions, or a product swap.)

Our team is here to help—whether that means troubleshooting an issue, offering adjustments, or proceeding with a return. We’re committed to ensuring you find the right solution for your home.

Refunds are processed through Shopify and will be returned to the same payment method used for the original purchase. If you paid with a credit card, the refund will be issued to that card. If you used a third-party payment provider (such as Shop Pay or PayPal), the refund will be processed back through that platform.

Your financial institution or payment provider will handle the final transfer of funds based on their standard processing times.

Once we receive your returned product, your refund will be initiated within 7 business days. This timeframe accounts for Cushie’s internal processing, but the final transfer of funds depends on your bank or payment provider.

Most refunds are completed within 7 to 10 business days, though processing times may vary based on your financial institution. If you paid via check, additional time may be required for mailing and bank clearance.

Yes, you can cancel your order by contacting our customer support team as soon as possible. Please provide your order number and any relevant details, and we’ll assist you with the cancellation process.

Cancellations are subject to a specific timeframe, so we recommend reaching out promptly to ensure your request can be processed. Our team will guide you through the next steps.

We stand behind the quality of our products and are committed to ensuring you receive your wonderful Cushie Sleeper Sofa in great condition. If your item arrives damaged, defective, or incorrect, please contact our customer support team right away.

Your Cushie Sleeper Sofa is backed by a 5-year warranty, covering manufacturing defects and product issues. If you experience any problems, we’ll work quickly to resolve them—whether that means a replacement, repair, or another appropriate solution.

Simply reach out to us with photos of the issue and your order details, and our team will be happy to assist.

If you’ve placed an order with the wrong color or size, please contact our customer service team at hello@cushiehome.com as soon as possible.

We’ll do our best to adjust your order before it ships. If the order has already been processed, our team will guide you through the available options.

Just click on "Log In" in our menu, then select "Create Account" on the following page. Fill in your details, and you should receive a confirmation email from us shortly after.

After logging in, you'll be directed to your profile page, where you can modify your information. To save your changes, simply click 'save' once you're done. Alternatively, you can access the profile page by clicking on the login name link at the top right of the site.

Yes, you can! To track your order, log in to your account, go to "Order History," select your order, and click "Track Order." For any assistance, contact our customer support team.

We want to assure you that your information will never be sold or shared with third parties. We place a high value on your privacy. You can find detailed information on how we safeguard your privacy in our "Privacy Policy" section.

If you require personal assistance with your order, please reach out to our friendly support team at hello@cushiehome.com. We will be more than happy to assist you with any inquiries, concerns, or specific assistance you may need regarding your order. Your satisfaction is our priority, and we're here to help.

We do not offer cash-on-delivery payment options at this time. However, we provide various secure online payment methods for your convenience.

We offer a range of convenient payment options to accommodate your preferences, including credit cards, debit cards, PayPal, and express payments such as Shop Pay, Google Pay, and Meta Pay. Additionally, we provide flexible installment plans through our partnerships with Affirm, Afterpay, PayPal, and Shop Pay.

• We offer multiple flexible financing options. You have the option to split your purchase into four interest-free payments, payable over six weeks. 

• Alternatively, you can choose to pay in monthly installments over either a 6-month or 12-month period. Please note that these options come with interest charges. We aim to provide you with financing choices that suit your preferences and budget, ensuring that you can enjoy our furniture with ease and flexibility.

Once you have successfully ordered our product, you will receive an order confirmation through your email or your phone number

• We love customer feedback! You can share your thoughts with us through two primary channels. 

• Firstly, consider leaving a review on our website to share your thoughts and experiences, which can be incredibly helpful for other customers. 
  
• Additionally, if you have specific feedback, questions, or concerns about a product, don't hesitate to contact our customer support team. They are readily available to assist you and gather your valuable input, ensuring your satisfaction with our products and services.

Unfortunately, we operate solely as an online store at the moment. Nevertheless, you're welcome to explore our complete range of products on our website, and we provide a generous 60-day trial period for all our offerings.

Currently, our sole product is the Sleeper Sofa. However, we're actively planning to introduce additional products in the near future, including ottomans and more.