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Frequently Asked Questions

Everything you've wondered about Cushie, answered.

Product Shipping & Delivery Return & Cancellation Technical & Account Payment Others

How does Cushie improve on traditional sofa beds?

Unlike traditional sofa beds, Cushie eliminates the use of uncomfortable metal frames and thin mattresses. It offers a compact, modular design that unfolds into a premium queen-size foam mattress in seconds. The performance fabric cover is also snag-proof, stain-proof, and machine washable.

Is assembly difficult?

Not at all! Your Cushie sleeper sofa comes in six modular pieces so it’s easy to transport and set up in your space. Best of all, our special clipper technology means there are no special tools or technical expertise required for assembly — just click each piece into place.

Our goal is to ensure a smooth and efficient assembly process without compromising on quality or durability. You'll be able to set up your new sofa bed effortlessly and start enjoying its comfort and style in no time.

Is Cushie pet-friendly?

Absolutely! Cushie is designed to be pet-friendly and stain-resistant. We understand that pets are part of the family, so we've taken special care to ensure our sofa bed is suitable for them.

It is built with durable materials that can withstand the everyday adventures of your furry friends while being resistant to stains caused by spills or accidents. Additionally, our sofa bed is scratch-resistant, helping to protect it from pet-induced wear and tear. The removable and machine-washable cover allows for easy cleaning, ensuring a fresh and clean surface for both you and your pets to enjoy.

Is Cushie comfortable to sit on?

Yes, Cushie is designed with your comfort in mind. We crafted our cushions to offer a plush, sink-in feeling while providing plenty of support. We prioritized both style and comfort, ensuring that you can relax and unwind in utmost comfort on our sofa.

How long does it take to convert the sofa into a bed?

Cushie can be converted into a bed in just 4 seconds thanks to its innovative fold-out design — so you don't need any tools, skills, or herculean strength to set it up.

Can I use Cushie for everyday sleeping?

Yes, Cushie is designed for everyday sleeping. It offers exceptional comfort and support with high-density polyurethane foam comparable to premium mattresses. Its durable construction ensures it can withstand daily use.

Whether you need it as a primary bed or for accommodating guests, Cushie provides a restful sleep experience and convenient versatility.

Is Cushie suitable for plus-size bodies?

Cushie is designed to comfortably accommodate a variety of body sizes, including plus-size individuals. The cushions are crafted with high-quality materials to provide resilience and support. We prioritize inclusive comfort and conduct rigorous testing to ensure our sofa meets high standards of weight capacity and durability. You can confidently relax and enjoy the comfort our sofa offers, regardless of your body type. Nevertheless, for optimal sofa maintenance, we suggest limiting frequent usage to a maximum of 450 lbs.

I just opened my Cushie cushion. Why is it out of shape/thin/wrinkled?

Cushie’s mattress arrives compressed for convenient transportation and minimized packaging. Upon unpacking, kindly give the sofa mattress at least 72 hours to fully expand and regain its optimal shape and comfort.

How much does delivery cost?

Delivery is on us, always! We offer free delivery on all orders because we believe getting your Cushie should be easy and free of extra fees.

How long will it take to get my Cushie?

We strive to deliver your Cushie sleeper sofa as quickly as possible. The exact delivery timeframe may vary depending on your location and stock availability. Typically, you can expect delivery within 2-6 business days of shipment.

How can I keep an eye on my order?

To track your order, log in to your account, go to "Order History," select your order, and click "Track Order." For any assistance, contact our customer support team.

My order's taking a while. What's up?

If your items haven't arrived yet, please check your order's estimated delivery date. If it has passed, contact our customer support team for assistance.

I need to change my shipping address. Can I do that?

We kindly ask you to contact our customer service at hello@cushiehome.com

What is your trial policy?

We want to ensure your complete satisfaction with our sofa bed. When you purchase our Cushie Sleeper Sofa, you'll have a 60-day trial period to experience its comfort in the convenience of your home.

To allow your body adequate time to adjust, we require that you use the Cushie Sleeper Sofa for a minimum of 30 days. Please note that to be eligible for a return, you must have been using our Cushie Sleeper Sofa for a minimum of 30 days.

Reasonable wear and tear is acceptable, returned goods should be without significant damage so that we can donate it to those in need.

Please refer to our 60-day Trial Page for the full trial policy.

In what condition do you accept returns?

Reasonable wear and tear is acceptable, returned goods should be without significant damage so that we can donate it to those in need.

What do you do with a returned sleeper sofa?

We will return the goods, clean it, and then donate to the charity or recycle the product for sustainability practice.

How do I return a product to Cushie?

We understand that returning a product should be straightforward. That's why we've made our return process as transparent as possible. Just contact our customer support team through our chat or our email (hello@cushiehome.com) within 60 days of your purchase, and we'll guide you through the return and refund process.

How will I receive my refund?

Refunds will be processed using the same payment method used for the initial purchase. For instance, if your original payment was made with a credit card, the refund will be credited back to the same credit card.

How long does it take to receive my refund?

Your refund will be initiated within 7 business days upon receipt of the returned product. The refund period encompasses the time needed for Cushie to complete the refund process. However, it does not account for any potential delays caused by banks/card issuers or shipping time in the case of cheque refunds.

Can I cancel my order?

Sure. Just reach out to our customer support team. Share your order number and any important details with us, and we'll help you with the cancellation process. Remember, there's a specific timeframe for cancellations, but we'll guide you through it.

What if I receive a damaged or incorrect item?

We're proud to offer a comprehensive warranty and trial policy for your peace of mind. Your Cushie sleeper sofa comes with a 5-year warranty, covering any manufacturing defects or issues that may arise. Should you encounter any problems during this period, simply reach out to our customer support team, and we'll be more than happy to assist you.

What should I do if I accidentally ordered the wrong color or size?

We kindly ask you to contact our customer service at hello@cushiehome.com

How can I create a new account?

Just click on "Log In" in our menu, then select "Create Account" on the following page. Fill in your details, and you should receive a confirmation email from us shortly after.

How do I update my account information?

After logging in, you'll be directed to your profile page, where you can modify your information. To save your changes, simply click 'save' once you're done. Alternatively, you can access the profile page by clicking on the login name link at the top right of the site.

Can I use my account to track my order status?

Yes, you can! To track your order, log in to your account, go to "Order History," select your order, and click "Track Order." For any assistance, contact our customer support team.

Is my personal information secure with Cushie?

We want to assure you that your information will never be sold or shared with third parties. We place a high value on your privacy. You can find detailed information on how we safeguard your privacy in our "Privacy Policy" section.

Who can I reach out to for help with my order?

If you require personal assistance with your order, please reach out to our friendly support team at hello@cushiehome.com. We will be more than happy to assist you with any inquiries, concerns, or specific assistance you may need regarding your order. Your satisfaction is our priority, and we're here to help.

Can I pay in cash upon delivery?

We do not offer cash-on-delivery payment options at this time. However, we provide various secure online payment methods for your convenience.

What payment methods do you accept?

We offer a range of convenient payment options to accommodate your preferences, including credit cards, debit cards, PayPal, and express payments such as Shop Pay, Google Pay, and Meta Pay. Additionally, we provide flexible installment plans through our partnerships with Affirm, Afterpay, PayPal, and Shop Pay.

How can I finance my purchase?

We offer multiple flexible financing options. You have the option to split your purchase into four interest-free payments, payable over six weeks.

Alternatively, you can choose to pay in monthly installments over either a 6-month or 12-month period. Please note that these options come with interest charges. We aim to provide you with financing choices that suit your preferences and budget, ensuring that you can enjoy our furniture with ease and flexibility.

Will I receive a payment confirmation after making a purchase?

Once you have successfully ordered our product, you will receive an order confirmation through your email or your phone number

How can I provide feedback about a product?

We love customer feedback! You can share your thoughts with us through two primary channels.

Firstly, consider leaving a review on our website to share your thoughts and experiences, which can be incredibly helpful for other customers.
Additionally, if you have specific feedback, questions, or concerns about a product, don't hesitate to contact our customer support team. They are readily available to assist you and gather your valuable input, ensuring your satisfaction with our products and services.

Can I find Cushie in a physical store?

Unfortunately, we operate solely as an online store at the moment. Nevertheless, you're welcome to explore our complete range of products on our website, and we provide a generous 60-day trial period for all our offerings.

Do you offer any other products besides your Sleeper Sofa?

Currently, our sole product is the Sleeper Sofa. However, we're actively planning to introduce additional products in the near future, including ottomans and more.

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